We've got you covered.

Thank you for sharing your experience. Your Promise request has been received, and our team will review it and email you with the next steps.

Fragrance is personal. We'll help you find one that feels right for you. If we need the fragrance back, we'll send a prepaid shipping label and clear instructions.

What happens next

1. We'll review the order, fragrance, and details you shared.
2. We'll email you with next steps. If we need anything else, we'll ask.
3. If approved, you'll receive store credit for what you paid for that fragrance, so you can discover another.

Review the My Next Fragrance Promise