Frequently Asked Questions
AUTHENTICITY & TRUST
ARE YOUR FRAGRANCES AUTHENTIC?
ARE YOUR FRAGRANCES AUTHENTIC?
Yes. Every fragrance we sell is 100% authentic and sourced from original retail bottles. We never sell counterfeit products, inspired-by fragrances, or clones.
WHAT IS AN 8ML TRAVEL SPRAY?
WHAT IS AN 8ML TRAVEL SPRAY?
An 8mL travel spray contains approximately 120 sprays—far more than a typical sample. Most customers enjoy their travel spray for 1–2 months, making it the perfect way to discover a fragrance before investing in a full bottle.
WHY SHOULD I BUY FROM MY NEXT FRAGRANCE INSTEAD OF A FULL BOTTLE?
WHY SHOULD I BUY FROM MY NEXT FRAGRANCE INSTEAD OF A FULL BOTTLE?
Finding the right fragrance takes more than a quick spray in a department store. Fragrances evolve throughout the day and interact uniquely with your skin chemistry.
Our 8mL travel sprays provide approximately 120 sprays, giving you enough time to discover how a fragrance makes you feel, how it performs, and whether it's a scent you'll want to wear again and again.
FRAGRANCES
DO FRAGRANCES SMELL DIFFERENT ON DIFFERENT PEOPLE?
DO FRAGRANCES SMELL DIFFERENT ON DIFFERENT PEOPLE?
Yes. Fragrances interact with your unique skin chemistry, which means a scent may smell slightly different from person to person. This is one reason why many customers prefer to experience a fragrance over time before purchasing a full bottle.
FRAGRANCE STRENGTH - WHAT IS EAU DE TOILETTE, EAU DE PARFUM, AND PARFUM?
FRAGRANCE STRENGTH - WHAT IS EAU DE TOILETTE, EAU DE PARFUM, AND PARFUM?
These terms refer to the concentration of fragrance oils in a scent.
- Eau de Toilette (EDT): Typically lighter and fresher.
- Eau de Parfum (EDP): Richer, longer-lasting, and the most common concentration today.
- Parfum: The highest fragrance concentration, often offering the longest wear and deepest scent profile.
While concentration can influence performance, ingredients and formulation also play a major role in how long a fragrance lasts.
HOW LONG WILL A FRAGRANCE LAST?
HOW LONG WILL A FRAGRANCE LAST?
While every fragrance is unique, fragrance concentration can provide a general idea of performance:
• Eau de Toilette (EDT): Typically 4–6 hours
• Eau de Parfum (EDP): Typically 6–8 hours
• Parfum: Typically 8+ hours
Keep in mind that ingredients, skin chemistry, weather, and application can all affect how long a fragrance lasts. Some fragrances may perform longer or shorter than these general guidelines.
WHAT ARE FRAGRANCE NOTES?
WHAT ARE FRAGRANCE NOTES?
Fragrance notes are the individual scents that make up a fragrance. They are often grouped into:
- Top Notes: The first impression.
- Middle Notes: The heart of the fragrance.
- Base Notes: The scents that remain longest on the skin.
Orders & Purchases
WHEN WILL MY ORDER SHIP?
WHEN WILL MY ORDER SHIP?
Most orders are prepared and shipped within 1–2 business days, but we have a bunch of overachievers here. In fact, the majority of orders are shipped the same day they're placed.
Once your order ships, you'll receive tracking information via email.
CAN I CANCEL OR CHANGE MY ORDER?
CAN I CANCEL OR CHANGE MY ORDER?
Yes. Changes or cancellations can be made up until your order ships. Once an order has shipped, we are unable to make modifications. If you need to make a change, please contact us as soon as possible at hello@mynextfragrance.com.
WHAT IF I ENTERED THE WRONG SHIPPING ADDRESS?
WHAT IF I ENTERED THE WRONG SHIPPING ADDRESS?
Please contact us as soon as possible at hello@mynextfragrance.com. While customers are responsible for ensuring their shipping address is correct, we'll gladly assist with any changes before an order ships. Once an order has shipped, we are unable to modify the shipping address or delivery information.
WHAT IF MY ORDER ARRIVES DAMAGED?
WHAT IF MY ORDER ARRIVES DAMAGED?
While we take great care in packaging every order, accidents can occasionally happen during transit. That's why every order includes shipping insurance. If your order arrives damaged, please contact us with photos of the damage, and we'll work quickly to get the issue resolved.
Returns & Exchange
What is your returns policy?
What is your returns policy?
Due to the nature of fragrance products, we are unable to accept returns on opened or used items. However, you can shop with confidence knowing that every fragrance is professionally prepared from authentic bottles and carefully packaged to ensure you receive a pure, uncontaminated fragrance experience.
DO YOU OFFER EXCHANGES?
DO YOU OFFER EXCHANGES?
We do not have a formal exchange policy, but we genuinely want you to find fragrances you love. If a scent isn't the right fit, please reach out to us. While every situation is different, we'll do our best to help guide you toward fragrances that better match your preferences.
Shipping & Tracking
How long does shipping take?
How long does shipping take?
Most orders arrive within 3–7 business days after shipment. Delivery times may vary based on your location, weather conditions, and carrier delays.
HOW DO I TRACK MY ORDER?
HOW DO I TRACK MY ORDER?
As soon as your order ships, you'll receive an email containing tracking information. You can use the tracking number provided to follow your package throughout its journey. If something seems amiss or you have questions about your shipment, please reach out to us at hello@mynextfragrance.com and we'll be happy to help.
